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Privacy Policy

Fair Repair Auto ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fairrepairauto.com and use our services.

1. Information We Collect

Personal Information

When you use our service to obtain repair estimates, we may collect:

• Email address (if you create an account or request email delivery)
• Payment information (processed securely through Stripe)
• Vehicle information (year, make, model, VIN)
• ZIP code (for local pricing adjustments)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Operating system

2. How We Use Your Information

We use the information we collect to:

• Provide you with accurate repair pricing estimates
• Process your payments securely
• Adjust pricing based on your local market
• Send you your purchased reports
• Improve our website and services
• Communicate with you about your requests
• Analyze website usage and trends
• Comply with legal obligations

3. How We Share Your Information

We Do NOT Share Your Information With:

• Repair shops or mechanics
• Auto parts retailers
• Automotive manufacturers or dealerships
• Marketing or advertising companies (for selling your data)

We DO Share Your Information With:

• Payment Processors: Stripe processes all payments. We do not store your credit card information on our servers.
• Service Providers: Third-party services that help us operate our website (hosting, analytics, email delivery) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request.

4. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not collect, store, or have access to your full credit card information. Stripe uses industry-standard encryption to protect your payment data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Analyze traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

6. Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to analyze website traffic and usage. These services may use cookies and collect information about your use of our website. This data is used in aggregate form and does not personally identify individual users.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails (if applicable)
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at: privacy@fairrepairauto.com

8. Data Retention

We retain your information only as long as necessary to:

• Provide you with services you've requested
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain transaction data for 7 years for accounting and tax purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through Stripe
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell your personal information.

12. International Users

Our website is operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our database is operated.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Effective Date" at the top
• Sending an email notification (for material changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Fair Repair Auto
Email: privacy@fairrepairauto.com
Website: fairrepairauto.com

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This privacy policy was last updated on January 30, 2026. By using Fair Repair Auto, you acknowledge that you have read and understood this Privacy Policy.